Carers and Hospital Discharge Toolkit for London Hospitals and Community Providers
The toolkit is intended to help providers improve the experience of carers during hospital discharge or during an admission/discharge to a virtual ward.
The resource highlights practical measures which have been tried and tested in London and elsewhere and provides a basis for operationalising the statutory guidance. Many of the practical tools described in this document sit within a wider context of a ‘carer friendly hospital’ approach and should not be viewed in isolation.
This co-produced resource was developed using learning from a series of Trust Patient & Carer Discharge Projects, intended to improve understanding and develop best practice around involving, listening to and valuing carer voices in hospital discharge processes, and subsequent London regional events held in July 2022 and October 2022. This work forms part of NHS Long Term Plan deliverables.
“In recognising carers’ rights, roles and responsibilities, the Health and Care Act has formalised the spirit of co-production and personalised care with and not only for carers and those they support - and this resource pack illustrates how we can make best use of these new opportunities.”
Dame Philippa Russell DBE