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It's good to check where the team providing care to you and your family are coming from. If it's too far from where you live, are you confident that they can get to you on time? This is important if you rely on them in order for you to get to work or important appointments for example.

What should I look out for?

  • Are staff paid for the time they spend travelling between calls?
  • Is the time provided for staff to get to you reasonable?
  • Do staff know your area and what is available to you and the person you care for in the area?

My care staff live local to me. I often see them out with other people, doing things in the community. Sometimes it's like having an extended family. They always ask after Jules

— Marek