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Carers Trust Network Partner, Carers of East Lothian, awarded the Excellence for Carers Award

Carers Trust is delighted to announce that its East Lothian local authority network member have successfully achieved the Carers Trust Excellence for Carers Award.

The award follows a rigorous assessment of their services to unpaid carers across East Lothian. Carers of East Lothian demonstrated excellence across the quality standard areas of Excellence for Carers.

Welcoming the award for Carers of East Lothian, CEO Jess Wade said:

“I am absolutely delighted to see the hard work and commitment of our skilled team of staff and volunteers recognised through this award. We want local carers to have the best possible support available."

"As well as recognition of the high-quality support we are providing, the Excellence for Carers process gives the opportunity to identify areas for development, and we look forward to working with local carers to take these forward."

By achieving the Excellence for Carers Award by Carers Trust, Carers or East Lothian have been able to demonstrate:

  • The passion, commitment and enthusiasm of the team, at all levels, to provide excellent services for carers
  • A genuine can-do attitude, with opportunities to overcome challenges continually sought and carers are at the heart of all services and all service developments
  • Clear staff dedication provided to case management systems, ensuring effective and efficient use across the carer service, and that there is system leadership and management
  • The Equal Partner in Care principles are evident and a ‘carer-centred’ approach to each carer service shines through  

As well as signalling the quality of its services for unpaid carers, the Carers Trust Excellence for Carers Award for Carers of East Lothian means their partners, stakeholders and commissioners/funders can be confident they are partnering with local carer organisations/services that have best practice and sustainability embedded into their culture and practice.

Helen Oliver, Quality and Improvement Manager at Carers Trust, continued:

“We are delighted to be able to present the Excellence for Carers award to Carers of East Lothian. The passion and commitment of the teams to provide excellent services for the benefit of unpaid carers really shone through."

"The team showed a genuine can do attitude, opportunities to overcome challenges are continually sought and carers are at the heart of all services and all service developments. The service is clearly creative and innovative in their approach."

"We were able to hear firsthand from carers about the positive impact of the services provided and the life changing difference accessing the support has made. We very much look forward to working with them moving forwards as their services continue to thrive.”

In recognition of the award David Binnie, Unpaid Carers Representative on East Lothian Integration Joint Board for Health and Social Care commented:

“Congratulations to everyone at Carers of East Lothian. This is a true reflection, and thoroughly deserved acknowledgement, of the excellence that Carers of East Lothian delivers across its services and support for unpaid carers throughout East Lothian.”

About Excellence for Carers

Excellence for Carers is the Carers Trust organisational standard for best practice in delivering services, information, and advice to unpaid carers.

It is awarded to partner charities (Network Partners) within the Carers Trust Network able to demonstrate both an existing excellence of service to unpaid carers and a culture that fosters continuous improvement and striving for excellence.

Carers Trust developed the award so charities within its Network are continually evaluating and improving the quality of services, thereby improving the quality of life for unpaid carers across the UK.


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