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Legal & General offer free care guidance service to nearly a million unpaid carers via Carers Trust

  • Legal & General offers Carers Trust Network partners access to its Care Guidance Service free of charge
  • The Care Guidance Service will provide online and expert 1:1 telephone support to nearly a million unpaid
    carers via Carers Trust

With the increasing demands on unpaid family carers, Legal & General is pleased to announce that its care
guidance service will be made available free of charge for any unpaid carer supported by the Carers Trust

Carers Trust is one of the UK’s major charities for unpaid carers, working to improve support, services and
recognition for anyone living with the challenges of caring, unpaid, for a family member or friend who is ill, frail,
disabled or has mental health or addiction problems. Carers Trust has a long-established UK-wide network of
partner organisations which offer additional support to unpaid carers in their areas.

Legal & General’s Care Guidance Service is designed to offer practical and emotional support through a
dedicated online hub and a confidential telephone advisory service. Service users of Carers Trust will receive
access to a free 30-minute telephone session with a care expert, a state funding assessment, guidance on typical care costs, and education resources to understand the different care options available, along with how best to fund them. Following the consultation, the service also includes a summary of everything discussed, alongside a care guide tailored to the individual’s situation and a list of relevant services.

“We are very pleased to have partnered with Carers Trust, who work to raise awareness of the issues
faced by unpaid carers in the UK every day. We know from our own research that unpaid carers often
have limited time and resources to find and understand the range of complex care options available to

“Care is seldom planned for in life and Legal & General’s Care Guidance Service aims to provide help and
guidance at every stage of the care journey, from finding care to funding options, and providing an expert
team to direct carers to other sources of support where appropriate. We want to be there to help unpaid
carers, paid carers and working carers, and by offering access to our Care Guidance Service, we hope we
can provide emotional and practical support at a time of need.” - Natalie Hyett, Programme Director, Legal & General Retail Retirement

“Carers Trust research shows how the pandemic and closure of local services has dramatically increased
the caring responsibilities of unpaid carers right across the UK. But despite the significant pressures they
are under, far too many unpaid carers are still left unsupported and unable to access the resources
available to them. And as our recent research shows all too clearly, this is having a concerning impact on
their careers, mental health and wellbeing.

“And in addition to all these pressures, we are now entering a time of financial stress and uncertainty with
a cost-of-living crisis and soaring energy bills. So, Carers Trust is delighted to be working with Legal &
General and providing our partners access to the range of support and guidance its Care Guidance
Service offers.” - Kirsty McHugh, CEO of Carers Trust


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