If you are choosing a provider agency to provide care, they should provide a service which meets certain standards. Checking these will increase your confidence that you and the person you care for will get the highest standard of support possible.

What should I look for?

  • Check the care provider is registered with the appropriate regulator - the Care Quality Commission (England), the Care Inspectorate (Scotland), the Care and Social Services Inspectorate (Wales), and the Regulation and Quality Improvement Authority (Northern Ireland) and read their latest report.
  • Check what other quality tests the care provider carries out. These should include health and safety and fire safety.
  • Has the care provider been awarded any other quality marks which demonstrate how seriously it takes the quality of its services?
  • Find out if it has a whistleblowing policy and what safeguards are in place if there is an emergency.
  • Check out its out-of-hours service.
  • Ask if it has a carers emergency response service which can step in if something happens so that you can't provide care, such as a medical emergency.
  • Check what reporting the care provider carries out. This should include reporting on health and safety incidents and complaints.
  • Check the provider's insurance cover, should you need to make a claim.
  • Ask how often it carries out customer surveys or questionnaires on the support it provides – and how you will be able to take part in this.

Getting help at home

Find out more about getting help from paid care support workers at home.

I came to Carers Trust after my last provider repeatedly let me down. Things are so different now and I have peace of mind."

Jim who cares for his wife 

Next update due: February 2020