What should I look for?
- Check the care provider is registered with the appropriate regulator - the Care Quality Commission (England), the Care Inspectorate (Scotland), the Care and Social Services Inspectorate (Wales), and the Regulation and Quality Improvement Authority (Northern Ireland) and read their latest report.
- Check what other quality tests the care provider carries out. These should include health and safety and fire safety.
- Has the care provider been awarded any other quality marks which demonstrate how seriously it takes the quality of its services?
- Find out if it has a whistleblowing policy and what safeguards are in place if there is an emergency.
- Check out its out-of-hours service.
- Ask if it has a carers emergency response service which can step in if something happens so that you can't provide care, such as a medical emergency.
- Check what reporting the care provider carries out. This should include reporting on health and safety incidents and complaints.
- Check the provider's insurance cover, should you need to make a claim.
- Ask how often it carries out customer surveys or questionnaires on the support it provides – and how you will be able to take part in this.
Getting help at home
Find out more about getting help from paid care support workers at home.
I came to Carers Trust after my last provider repeatedly let me down. Things are so different now and I have peace of mind."
Jim who cares for his wife
Next update due: February 2020