If you are working with a provider agency, they should provide a service which meets certain standards. This will increase your confidence that you will receive the highest standard of support possible.

What should I look for?

  • Check they are registered with the appropriate regulator - the Care Quality Commission (England), the Care Inspectorate (Scotland), the Care and Social Services Inspectorate (Wales), or the Regulation and Quality Improvement Authority (Northern Ireland) and read their latest report.
  • Check what other quality tests they carry out; these should include health and safety, fire safety etc. and should form part of the assessment process.
  • Do they have any other quality marks which demonstrate how seriously they take the quality of their services?
  • Find out if they have a whistleblowing policy and what safeguards are in place if there is an emergency.
  • Check out their out of hours service.
  • Ask if they have a carers emergency response service which covers what happens if something happens to the person who normally provides care.
  • Check what reporting is done; this should include reporting on health and safety incidents and complaints.
  • Check their insurance cover, should you need to make a claim.
  • Ask when they carry out regular surveys or questionnaires on the support they provide – and how you will be able to take part in this?

I came to Carers Trust after my last provider repeatedly let me down and my boss was about to sack me for being late all of the time. Things are so different now and I have peace of mind.

— Jim who cares for his wife Julie who has Parkinson's