Contact us

Need to get in touch with us? Find the right place to contact at Carers Trust.


In line with the Government's guidance, Carers Trust has closed its offices and all staff are now working remotely. Our priority is the health and wellbeing of both our staff and everybody who we work with on a daily basis. 

As a result of our offices’ closure, there will be a delay in acknowledging and responding to communication sent to our offices by post. 

We therefore encourage those who need to contact us to call us on 0300 772 9600 or email us at

Our teams are well set up to work remotely and are fully responsive via phone and email.

Thank you for your understanding during these challenging times.  

General enquiries


Media enquiries 

 Contact the Press team.

Website issues


Support for carers

If you are a carer and need support, please search for your nearest carers service.

Other ways to get in touch

Download details of the Carers Trust Compliments and Complaints Procedure

If you require more information about Carers Trust or local support near you and you can't find it on this site, please contact:

Head office

(Please note our new address as of 1 May 2019)

Carers Trust 
Unit 101
164–180 Union Street
London SE1 0LH

Tel: 0300 772 9600

National offices

Scotland office

Carers Trust Scotland
Office 64
Tay House
300 Bath Street
Glasgow G2 4JR

Tel: 0300 772 7701

Wales office

(Please note our new address as of 3 September 2019)

Carers Trust Wales
Transport House
1 Cathedral Road
Cardiff CF11 9HA

Tel: 0300 772 9702