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Newcastle Carers

Carer support service

Contact details

135-139 Shields Road, Byker, Newcastle upon Tyne, NE6 1DN

0191 275 5060. SMS: 07874 100043

Newcastle Carers is an independent charity working citywide in Newcastle upon Tyne to provide confidential information, advice and support to adult carers who are looking after a friend or family member who is ill, disabled, has mental ill health or is misusing drugs or alcohol. We have been supporting carers for over ten years and work to improve the quality of life for unpaid carers in Newcastle.

What is a carer?

A carer is anyone who provides unpaid support to a family member or friend who is ill, disabled, has mental health problems or is misusing drugs or alcohol, and couldn't manage without their help.

We can work with you to help you find the information you need to care for someone and can inform you about other services to help you to look after yourself and the person you care for.

Our main ventre base is on Shields Road in Byker, Newcastle upon Tyne, and at our centre we provide a range of information and support services. We also provide drop-in information and advice sessions and Carer Cafés around Newcastle city, including the areas of Gosforth, Lemington, and the West End of Newcastle.

Who can contact us?

Anyone caring for someone living in Newcastle can contact our Carers Information Line to talk to a Carer Information and Advice Worker. Get in touch by contacting: T. 0191 275 5060, SMS. 07874 100043, Email: info@newcastlecarers.org.uk. Visit our website at www.newcastlecarers.org.uk to get information about our services and find out about how we can help and support you. Also, visit our website Information Hub to get information about caring.

Our Services

  • Carers Information Line
  • Drop-in Information and Advice sessions
  • Carer Cafés
  • Carer information and support groups
  • Young Adult Carers service
  • Counselling
  • Training
  • Listening Link: telephone support service
  • Carers Forum: have your say
  • Complementary Therapy

Opening times: Monday to Friday, 9am to 5pm. Drop in to our Centre for information and advice, Monday to Friday, 1pm to 5pm

  • Carer health and wellbeing
  • Carer support groups / activities
  • Carers of people with mental health issues
  • Education training and carers in employment
  • Older carers including carers of people with dementia
  • Parent carers
  • Young and young adult carer services

Other services nearby

Carer support service 1.7 miles

Gateshead Carers Association

John Haswell House, 8-9 Gladstone Terrace, NE8 4DY


Carer support service 2.1 miles

North Tyneside Carers' Centre

Floor 2, Wallsend Customer First Centre, 16 The Forum, Wallsend. NE28 8JR


Carer support service 8.3 miles

Sunderland Carers Centre

Thompson Road, Thompson Park, Sunderland, SR5 1SF


Carer support service and Replacement care service 8.5 miles

Carers Trust Tyne & Wear Crossroads Carer Services

The Old School Smailes Lane, Highfield, Gateshead, NE39 2DB