How Working for Carers supported Heather back to work

Heather is a carer who was supported back into work by the Working for Carers programme in England.

About Heather

Heather is a 44-year-old single mother and carer for over 20 years for her physically disabled son. Heather stopped working ten years ago but her caring situation has recently improved as she is receiving more help to care for her son. She started to look for work two years ago but found she lacked the motivation and confidence to find a job and didn’t really know where to start.

How did Working for Carers help?

Heather found out about Working for Carers through her local carers service. Her Employment Personal Adviser worked with her through an initial assessment to find her employment needs and strengths, and the best way to increase her wellbeing.

Heather opted for group workshops and some one-to-one support. She was initially nervous but soon started chatting to other carers and taking part in the workshops. Heather developed new skills in tailoring her CV, as well as interview and job-search techniques, which improved her confidence. 

What was the result?

Heather started applying for jobs mainly in the NHS. After several job applications and a few interviews, she was thrilled to be offered a customer adviser position in the NHS 111 call centre.

Further information

Find out more about the free Working for Carers service in London and how it can support carers.

Identities of carers have been changed in the interest of privacy.