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If you can influence how your service functions and delivers to its objectives, then you can shape a service built on service user, patient and carer experience, by bringing a group together to co-produce your service design (or improvement or transformation).
You find ways to use and develop the assets and resources that are present in your teams; in your service users and carers; and in your networks and their communities. This will contribute to building everyone’s confidence and capacity further.
In practice, you might want to start by mapping who and what you know.
You help people to make connections with other actors, stakeholders, communities, groups or networks, by bringing together a multidisciplinary team of stakeholders from a range of backgrounds and experiences.
In practice, here are some pointers about inviting people to join your co-production group.
You focus on creating good outcomes (the difference your work makes in someone’s life) more than on outputs (what you did and how much or often). To find out what these outcomes are, you start with creating dialogue, and you listen to those who are not usually heard in these contexts.
In practice, there are a few key questions you want to weave into the dialogue.
Group co-production holds the potential to transform services, outcomes and lives. If you’re being tokenistic you will not only waste everyone’s time (both professionals, and service users and carers), but also damage relationships, trust and goodwill towards any future participation or involvement endeavours. Make sure that if you’re embarking on a co-production process, you’re doing it for real, not for show; and that you are committed to act on the group’s findings.